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FAQ

  • Is Husk & Seed 100% natural?
  • How do I keep my skincare fresh?
  • Are your products waterless?
  • Are your products cruelty-free and vegan?
  • Do you make your products in-house?
  • Do I need to double cleanse?
  • I've got oily skin. Will your products work?
  • What ingredients do you NOT use in your products?
  • Do you make an SPF?
  • Do I need an eye cream?
  • Do you sell gift vouchers?
  • How do I collect and use rewards?
  • What payment methods do you accept?
  • Got a question about your order? We're here to help!
  • 30-Day Happiness Guarantee
  • Can I place an order without creating an account?
  • Where is my order confirmation?
  • How do I cancel my order?
  • Can I alter my order?
  • When will my order arrive?
  • What countries do you ship to?
  • How much is shipping?
  • Can I track my order?
  • 30-Day Happiness Guarantee
  • Can I return or exchange an item?
  • My order has arrived but it’s not as I expected. What can I do?
  • How long does it take to return an item?

Product Information

Is Husk & Seed 100% natural?

Husk & Seed, we believe that nature provides the best ingredients for healthy, glowing skin. That's why we're passionate about crafting 100% natural skincare products that harness the power of botanical wonders.

Here's why we choose to go natural:

  • Gentle and Effective: Natural ingredients are often gentler on your skin, making them suitable for even the most sensitive complexions. They can still be incredibly effective in addressing various skin concerns, from dryness and irritation to fine lines and uneven texture.
  • Harnessing Nature's Best: We source high-quality, organic and fair-trade plant oils, butters, and essential oils. These ingredients are packed with beneficial vitamins, minerals, and antioxidants that nourish and protect your skin.
  • Sustainable Choice: Choosing natural products is a more sustainable option for both your skin and the environment. We avoid harsh chemicals and synthetic ingredients that can be harmful to both.
  • Transparency and Trust: We believe in complete transparency, so you know exactly what you're putting on your skin. By using natural ingredients, we can ensure you're getting pure, unadulterated goodness.

We understand that everyone's skin is unique, and we strive to offer a variety of natural solutions to cater to different needs. From soothing facial oils to deeply hydrating balms, our products are formulated to nourish, revitalise, and leave your skin feeling its best.

So, if you're looking for skincare that's gentle, effective, and kind to both your skin and the planet, Husk & Seed is the perfect choice. We invite you to experience the difference that nature can make!

How do I keep my skincare fresh?

Because we ditch the harsh chemicals and rely on nature's power in our skincare, we don't need any synthetic preservatives. That means it's extra important to keep your products fresh and happy for the longest shelf life. Here are some simple tips:

  • Be a scooping superstar: Use a clean coconut spoon or scoop to grab your skincare goodness. This helps keep water and bacteria out, ensuring your products stay fresh and effective. 
  • Ditch the double dip: Keep those fingers dry! Using wet or dirty fingers can introduce moisture and bacteria, which can shorten the lifespan of your products.
  • Seal the deal: Make sure to close the lid tightly after each use to keep everything nice and protected.

By following these easy steps, you can ensure your Husk & Seed products stay fresh and work their magic for up to 12 months after opening (6 months for the exfoliant). That's plenty of time to experience the full benefits of nature's goodness!

Are your products waterless?

At Husk & Seed, we believe in harnessing the power of nature's finest ingredients to create effective and gentle skincare. But there's one thing you won't find in our products: water. Here's why we've chosen to go waterless:

More Room for the Good Stuff: By ditching water, we can pack our products with higher concentrations of nourishing plant oils, butters, and essential oils. This means you get more of the good stuff that your skin craves, delivering powerful results without unnecessary dilution.

Naturally Preserved: Water can actually create an environment for bacteria to grow, which is why traditional skincare often relies on synthetic preservatives. By going waterless, we eliminate the need for these harsh chemicals, making our products naturally self-preserving and gentle on even the most sensitive skin.

Sustainable Choice: Water is a precious resource, and traditional skincare production can use significant amounts of it. Choosing waterless products helps minimise our environmental footprint and conserve this vital resource.

Luxurious Textures: Waterless formulas often have richer, more luxurious textures that feel incredibly pampering on the skin. They absorb beautifully and leave your skin feeling nourished and hydrated without any greasy residue.

Travel-Friendly: No more worries about spills or leaks! Waterless products are lightweight and compact, making them perfect for travel or tossing in your gym bag.

So, next time you reach for a Husk & Seed product, know that you're not just treating your skin to the best nature has to offer, but you're also making a conscious choice for the environment. Embrace the power of waterless skincare and experience the difference for yourself!

Are your products cruelty-free and vegan?

At Husk & Seed, we believe in beauty that's not just good for your skin, but also kind to animals and the planet. That's why we're proud to be both Leaping Bunny Certified and 100% vegan:

Leaping Bunny Certified: This internationally recognised symbol signifies that we never test our products or ingredients on animals. We firmly stand against animal cruelty and believe in developing effective skincare through ethical practices.

100% Vegan: Our commitment to compassion extends beyond animal testing. We use no animal-derived ingredients in any of our products. This means you can enjoy the benefits of natural skincare without compromising your vegan values.

Why it Matters:

Choosing cruelty-free and vegan skincare is not just about personal preference, it's about making a conscious choice for a kinder world. By supporting brands like Husk & Seed, you're sending a powerful message that beauty doesn't have to come at the expense of animal welfare.

Beyond the Labels:

Our commitment to ethical practices goes beyond certifications. We source our ingredients responsibly and work with suppliers who share our values. We believe in sustainable and ethical farming practices that respect both animals and the environment.

Experience the Difference:

When you choose Husk & Seed, you're not just getting high-quality, natural skincare. You're choosing a brand that aligns with your values and makes a positive impact on the world. We invite you to experience the difference that kindness can make, both for your skin and for the planet.

Do you make your products in-house?

At Husk & Seed, we believe in the power of small-batch, handcrafted skincare. We're not a faceless factory churning out mass-produced products. Instead, every single jar of balm, bottle of oil, and bath soak is made with love and meticulous attention to detail, right here in Kent, England.

Why Handmade Matters:

  • Freshness you can feel: By making our products in small batches, we ensure maximum freshness and potency. You're getting the most out of the natural ingredients, delivered straight from our hands to yours.
  • Quality control, redefined: Each batch is overseen by our experienced team,allowing for meticulous quality control and personalized attention to every detail.
  • The art of skincare: We take pride in the artisanal craftsmanship that goes into every product. Handcrafted skincare is more than just production; it's a labor of love and dedication.
  • Supporting local communities: Choosing handcrafted products means supporting small businesses and artisans in your community. You're not just investing in your skin, but also in the people who put their heart and soul into creating it.

The Husk & Seed Touch:

We use traditional methods and high-quality, ethically sourced ingredients to create unique and effective skincare solutions. Every step of the process, from selecting the raw materials to pouring the final product, is done with care and attention.

Experience the Difference:

When you choose Husk & Seed, you're not just getting skincare, you're getting a piece of our passion and dedication. We believe that handcrafted products offer a unique and personal touch that you can feel in every application.

So, the next time you're looking for skincare that's not only good for your skin but also tells a story, look no further than Husk & Seed. We invite you to experience the difference that handcrafted care can make.

Do I need to double cleanse?

Benefits of Double Cleansing:

  • Deeper clean: Removes makeup, sunscreen, and impurities more effectively, leading to clearer and brighter skin.
  • Reduced breakouts: By unclogging pores, double cleansing can help prevent breakouts and blackheads.
  • Improved product absorption: A clean canvas allows your skincare products to penetrate deeper and work more effectively.
  • Gentler on skin: Double cleansing, when done with a soft, clean 100% natural cloth is super gentle for skin and mildly exfoliating too. 

Who Should Double Cleanse?

Double cleansing is beneficial for all skin types, especially those prone to:

  • Makeup wearers: Helps remove all traces of makeup, even waterproof formulas.
  • Oily skin: Helps control excess oil production and prevent breakouts.
  • Dry skin: Gentle oil cleansing removes impurities without stripping away natural oils, leaving skin feeling hydrated.

Remember:

  • Listen to your skin: If double cleansing feels too drying, adjust your routine or don't cleanse in the morning.
  • Gentle massage: Use gentle circular motions during both cleansing steps to avoid irritation.
  • Pat dry: Avoid rubbing your face with a towel, pat it dry gently with a clean cloth or apply your facial oil and balm to damp skin and allow it to dry naturally..

By incorporating double cleansing into your routine, you can experience a deeper clean, clearer complexion, and prepare your skin for optimal absorption of your skincare products. Give it a try and see the difference for yourself!

I've got oily skin. Will your products work?

Many people with oily skin shy away from balms and oils, fearing they'll clog pores and exacerbate oiliness. However, at Husk & Seed, we believe that properly formulated balms and oils can actually be incredibly beneficial for oily skin. Here's why:

Myth vs. Reality:

  • Myth: Oils clog pores and make oily skin worse.
  • Reality: Not all oils are created equal. Lightweight, non-comedogenic plant oilslike those found in Husk & Seed balms and oils, penetrate deeply without clogging pores. They actually help regulate sebum production, balancing your skin's natural oils and preventing future breakouts.

Benefits of Balms and Oils for Oily Skin:

  • Dissolve excess oil: Unlike harsh cleansers that strip away natural oils, balms and oils dissolve existing excess oil, preventing further production and leaving your skin feeling balanced.
  • Hydration is key: Oily skin often lacks proper hydration, which can trigger the overproduction of oil. Balms and oils provide deep hydration, locking in moisture and preventing your skin from overcompensating with oil.
  • Gentle nourishment: Harsh products can irritate oily skin, leading to inflammation and breakouts. Balms and oils are gentle and nourishing, calming the skin and preventing further irritation.
  • Balanced complexion: By addressing the root cause of oiliness and providing proper hydration, balms and oils can help achieve a more balanced and healthy complexion.

Husk & Seed's Difference:

We use only high-quality, cold-pressed plant oils known for their non-comedogenic properties and ability to balance oily skin. Our balms and oils are lightweight and easily absorbed, ensuring they won't leave your skin feeling greasy.

Give it a Try:

If you have oily skin, don't be afraid to experiment with balms and oils. Our products are formulated with non-comedogenic oils and you only use a small amount. You might be surprised at the positive results!

Remember:

  • Listen to your skin: Every individual is different. If a balm or oil feels too heavy,choose a lighter oil or adjust the amount you use.
  • Consult a dermatologist: If you have concerns or persistent skin issues, consult a dermatologist for personalised advice.

By embracing the power of properly formulated balms and oils, you can achieve a healthier, more balanced complexion, even with oily skin. Give Husk & Seed a try and discover the difference natural skincare can make!

What ingredients do you NOT use in your products?

Ever wonder what lurks beneath the fancy packaging and promises of some skincare products? Spoiler alert: it's not always sunshine and rainbows for your skin! But worry not, there are brands like Husk & Seed Skincare who say NO to harmful ingredients and YES to natural goodness!

Here's what you won't find in their beautiful, handcrafted products:

  • Parabens: These preservatives have been linked to potential hormone disruption, so good riddance!
  • Silicones: They might feel smooth, but these can clog pores and hinder your skin's natural breathing. ‍♀️
  • PEGs: Used for thickening and cleansing, but can be harsh and irritating, especially for sensitive skin.
  • SLS & SLES: These sulphates create that lathery feeling, but can be drying and strip your skin of its natural oils. ❌
  • Mineral oils: Derived from petroleum, these can trap dirt and leave your skin feeling heavy. ️‍♀️
  • Palm oil: We prioritise sustainable practices and exclude palm oil due to its potential environmental and social impacts. ❌
  • Beeswax: We exclude beeswax due to ethical concerns about bee welfare and our desire for completely vegan ingredients.

You can reach us by email at hello@huskandseedskincare.co.uk or through our website contact form. We're always happy to answer your questions and help you find the perfect skincare solutions.

Do you make an SPF?

COMING SOON...

Sunscreen is an essential part of any skincare routine, but finding the perfect one can feel like a never-ending quest. At Husk & Seed, we understand the frustration of searching for a safe, effective, and cosmetically elegant SPF. That's why we've embarked on a mission to develop our own, reef-safe sunscreen that ticks all the boxes:

1. Non-Nano Protection: We are committed to using non-nano mineral filters like zinc oxide and titanium dioxide. These ingredients effectively block harmful UVA and UVB rays.

2. Zero-Cast Formula: We are meticulously researching and testing various ingredients and techniques to create a sunscreen that blends seamlessly into the skin, leaving no visible white cast. This ensures everyone can enjoy sun protection without compromising their natural skin tone.

3. Non-Comedogenic Ingredients: We carefully select ingredients that are non-comedogenic, meaning they are unlikely to clog pores and trigger breakouts. This is especially crucial for individuals with acne-prone or sensitive skin.

This mission is not without its challenges. Developing a non-nano SPF that offers broad-spectrum protection, is cosmetically pleasing, and remains stable can be complex. However, we are dedicated to extensive research and rigorous testing to ensure we deliver a product that meets our high standards and exceeds customer expectations.

Stay tuned for further updates on our progress!

Do I need an eye cream?

We don’t believe in 10-step skincare routines that can overload your skin. We like you to  be able to multi-task with the Husk & Seed products you already have, which also  means you are not spending out unnecessarily. 

We have formulated our products to be gentle enough to use around the eye area and  they will nourish and protect the skin, whilst keeping fine lines at bay! 

Read More Here

Rewards and Gift vouchers

Do you sell gift vouchers?

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of £25, £50, £60, £100.

How do I collect and use rewards?

Ready to rack up some rewards and treat yourself to some skincare? Here's the scoop on how it works:

Earning points is easy peasy:

  • Leave a review: Share your thoughts on your favorite products and earn points while helping others make informed choices.
  • Shop your heart out: Every purchase you make adds to your points stash.
  • Spread the love: Refer a friend and watch your points grow together!

Just a heads up:

  • You'll need an account to keep track of your points and redeem them for awesome rewards. Creating one is quick and painless!
  • Make sure you're logged in before you shop or review to ensure those points get credited to your account.

Ready to unlock your rewards?

Simply click on the rewards icon on our website and follow the easy instructions. It's that simple!

We can't wait to see you start earning and redeeming your rewards. Happy shopping!

Payment

What payment methods do you accept?

We offer a variety of convenient ways to pay for your order, so you can choose what works best for you. Here are your options:

Credit cards: We accept all major credit cards, including Mastercard, Visa, American Express, and Discover. We only charge your card once your order ships, so you can shop with confidence.

PayPal: Want to pay with your PayPal account? No problem! Simply choose PayPal at checkout and you'll be redirected to their secure website to complete your payment. Once done, you'll be whisked back to our store to finalize your order.

Klarna and Clearpay: Spread the cost of your purchase with Klarna or Clearpay! These popular options allow you to split your payment into smaller installments, making it easier to fit your budget. Choose your preferred option at checkout for more information (if you can't see this option select "checkout as guest" and it should appear. 

Remember, we only process payment once your order is shipped, so you can relax knowing your purchase is secure. Happy shopping!

Got a question about your order? We're here to help!

Received a damaged item, wrong item, or something's not quite right?

No worries, just let us know as soon as possible! We'll be happy to assess the situation and get things back on track for you. You can reach us at hello@huskandseedskincare.co.uk.

Thinking of returning something?

We understand! While we can't accept returns on kits, bundles, sale items, sample sets or gift cards, we offer a 30-day no-quibble return policy on all other items. This means you can return anything for any reason within 30 days of receiving it, no questions asked!

Want to exchange something?

The quickest way to get what you're looking for is to return the original item and then place a new order for the desired item. Unfortunately, we can't currently exchange used items.

Refunds:

Once we receive your return and approve your request, you'll automatically receive a full refund to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process the refund.

Additional Information:

Under the Consumer Rights Act, you also have the right to cancel your purchase and receive a full refund within 14 days of receiving your order, as long as the items haven't been used, damaged, or tampered with.

We hope this information is helpful! If you have any further questions, please don't hesitate to contact us at hello@huskandseedskincare.co.uk

30-Day Happiness Guarantee

Thinking of returning something?

30-Day Happiness Guarantee:

We are confident you'll love our products, but if for any reason you're not satisfied, we offer a 30-Day Happiness Guarantee on all regular-priced items. This means you can return anything within 30 days of receiving it, no questions asked!

Please note:

  • This policy excludes kits, bundles, sale items, sample sets, and gift cards.
  • You are responsible for the cost of packing and postage for returns.
  • Please return items to: Unit 4, The Granary, Horton Kirby, DA4 9BN.
  • Refunds will be processed within 10-14 business days of receiving your return.

Before returning an item, please reach out to us at hello@huskandseedskincare.co.uk. We're always happy to help you get the best results from your skincare routine.

Remember: We want you to be happy with your purchase!

Ordering and delivery

Can I place an order without creating an account?

Absolutely! You can checkout as a guest without creating an account, no problem. However, creating an account offers some great benefits:

  • Track your orders: Easily see the status of your past purchases and keep tabs on everything.
  • Collect rewards points: Earn points with every purchase that you can redeem for future discounts and goodies.

Creating an account is quick and easy! Simply save your details at checkout, and click on the rewards icon at the bottom right corner to sign up for rewards. It's totally up to you, but we think you'll find the perks of having an account worthwhile.

Where is my order confirmation?

We'll send you a confirmation email as soon as you place your order, so you can rest assured everything's on track! It should arrive within a few minutes, but if you haven't received it by then, don't worry! Just shoot us an email at hello@huskandseedskincare.co.uk and we'll be happy to check on things for you.

Before contacting us, though, be sure to check your spam or junk folder just in case the email got lost there. We wouldn't want you to miss out on the exciting news that your order is on its way!

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via hello@huskandseedskincare.co.uk, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online or get in touch and we will try to help - hello@huskandseedskincare.co.uk

When will my order arrive?

United Kingdom

FREE UK Delivery over £40. Shipping costs below £40 are £3.50. All deliveries are placed with Royal Mail which keeps our carbon footprint low because they are out making door to door deliveries every day, not a special journey for one parcel. 

If Royal Mail is unavailable we will use DPD for UK deliveries. In most cases your order will arrive NEXT DAY. Please note your order needs to be placed before 1pm to qualify (business days only - weekend orders will be despatched Monday) 

Europe

FREE European Delivery over £100. Shipping costs below £100 are £15. All deliveries are placed with Royal Mail/Parcel Force who aim to deliver within 2-10 days.

USA and ROW

FREE International Delivery over £160. Shipping costs between £80-£159 are £20. All deliveries are placed with Royal Mail/Parcel Force who aim to deliver within 3-15 days. Orders below £80 are not accepted. 

 Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

What countries do you ship to?

We're excited to ship internationally to most corners of the globe! However, please keep in mind that you might be responsible for any customs fees and taxes specific to your country. We're working hard to improve our checkout system to include these fees upfront, so you won't encounter any unexpected surprises at checkout. In the meantime, feel free to reach out to us if you have any questions about potential customs fees for your order.

How much is shipping?

United Kingdom

FREE UK Delivery over £40. Shipping costs below £40 are £3.50. All deliveries are placed with Royal Mail which keeps our carbon footprint low because they are out making door to door deliveries every day, not a special journey for one parcel. 

If Royal Mail is unavailable we will use DPD for UK deliveries. In most cases your order will arrive NEXT DAY. Please note your order needs to be placed before 1pm to qualify (business days only - weekend orders will be despatched Monday) 

Europe

FREE European Delivery over £100. Shipping costs below £100 are £15. All deliveries are placed with Royal Mail/Parcel Force who aim to deliver within 2-10 days.

USA and ROW

FREE International Delivery over £160. Shipping costs between £80-£159 are £20. All deliveries are placed with Royal Mail/Parcel Force who aim to deliver within 3-15 days. Orders below £80 are not accepted. 

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Returns

30-Day Happiness Guarantee

Thinking of returning something?

30-Day Happiness Guarantee:

We are confident you'll love our products, but if for any reason you're not satisfied, we offer a 30-Day Happiness Guarantee on all regular-priced items. This means you can return anything within 30 days of receiving it, no questions asked!

Please note:

  • This policy excludes kits, bundles, sale items, sample sets, and gift cards.
  • You are responsible for the cost of packing and postage for returns.
  • Please return items to: Unit 4, The Granary, Horton Kirby, DA4 9BN.
  • Refunds will be processed within 10-14 business days of receiving your return.

Before returning an item, please reach out to us at hello@huskandseedskincare.co.uk. We're always happy to help you get the best results from your skincare routine.

Remember: We want you to be happy with your purchase!

Can I return or exchange an item?

Received a damaged item, wrong item, or something's not quite right?

No worries, just let us know as soon as possible! We'll be happy to assess the situation and get things back on track for you. You can reach us at hello@huskandseedskincare.co.uk.

Thinking of returning something?

We understand! While we can't accept returns on kits, bundles, sale items, sample sets or gift cards, we offer a 30-Day Happiness Guarantee.on all other items. This means you can return anything for any reason within 30 days of receiving it, no questions asked! Email us for more information - hello@huskandseedskincare.co.uk

Want to exchange something?

The quickest way to get what you're looking for is to return the original item and then place a new order for the desired item. Unfortunately, we can't currently exchange used items.

Refunds:

Once we receive your return and approve your request, you'll automatically receive a full refund to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process the refund.

Additional Information:

Under the Consumer Rights Act, you also have the right to cancel your purchase and receive a full refund within 14 days of receiving your order, as long as the items haven't been used, damaged, or tampered with.

We hope this information is helpful! If you have any further questions, please don't hesitate to contact us at hello@huskandseedskincare.co.uk

My order has arrived but it’s not as I expected. What can I do?

We hope your order arrives in perfect condition, but accidents happen! If your product shows up damaged or faulty, no worries! Just snap a few photos of the issue and send them over to our friendly customer service team at hello@huskandseedskincare.co.uk. We'll be sure to get back to you with a solution within 48 hours.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.