Privacy policy

Last updated: 7 October 2026

This policy explains how Husk & Seed Ltd (company number 11424837), Unit 3, The Granary, Horton Road, Horton Kirby, Kent DA4 9BN ("we", "us") collects and uses your personal information when you visit huskandseedskincare.co.uk, buy from us or get in touch. We are the controller of your personal information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have any questions, email hello@huskandseedskincare.co.uk or call 01322 861853.

What we collect

• Order and account details: your name, billing and delivery address, email, phone number, order history and Rewards Club points.
• Payment details: handled securely by our payment providers (Shopify Payments/Stripe, PayPal, Klarna and Clearpay). We never see or store your full card number.
• Messages: anything you send us by email, contact form or social media, including any information about your skin you choose to share so we can recommend products.
• Skin quiz answers: if you take our skin quiz and give us your email, we save your answers so we can send your results and suggestions.
• Reviews: your name, review and any photos you submit.
• Device and browsing information: your IP address, browser, pages viewed and how you use our website, collected using cookies and similar technologies.

How and why we use it, and our lawful basis

• To take payment for, pack and deliver your order, handle returns and contact you about your order (contract).
• To run your account and the Rewards Club (contract).
• To answer your questions and give skincare advice (legitimate interests, or your explicit consent where you share information about your skin or health).
• To send marketing emails or texts, only if you've opted in, or if you've bought from us before and haven't opted out. You can unsubscribe at any time (consent / soft opt-in under PECR).
• To keep our website secure, prevent fraud and understand how it's used so we can improve it (legitimate interests).
• To show you relevant adverts on social media and search, only where you've accepted marketing cookies (consent).
• To keep accounting and tax records (legal obligation).

Who we share it with

We never sell your information. We share it only with companies that help us run our business, under contracts that require them to keep it safe: Shopify (our website and checkout), Shopify Payments/Stripe, PayPal, Klarna and Clearpay (payments), Royal Mail (delivery), Omnisend (email and text marketing), Rivo (Rewards Club), Loox (reviews), Google and Meta (analytics and advertising, only with your cookie consent) and our accountants. We may also share information where the law requires it.

International transfers

Some of these providers store data outside the UK, including in Canada, the EU and the USA. Where they do, the transfer is protected by UK adequacy regulations, the UK Extension to the EU-US Data Privacy Framework, or the UK International Data Transfer Agreement or Addendum.

Cookies

We use essential cookies to make our website and checkout work. With your permission, we also use analytics and marketing cookies. You can accept or decline these in our cookie banner, and change your mind at any time using the cookie preferences link in our website footer.

How long we keep it

We keep order records for 6 years after the end of the financial year they relate to, as required by HMRC. We keep account and Rewards Club information while your account is active and for up to 2 years after your last order, marketing details until you unsubscribe, and skin quiz answers and messages for up to 2 years.

Your rights

Under UK data protection law you have the right to:

• access the personal information we hold about you
• have it corrected if it's wrong
• have it deleted
• restrict or object to how we use it, including objecting to direct marketing at any time
• receive it in a portable format
• withdraw your consent at any time

To use any of these rights, email hello@huskandseedskincare.co.uk. We'll reply within one month.

Children

Our website is not intended for children under 13, and we don't knowingly collect their information.

Complaints

If you're unhappy with how we've handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk, 0303 123 1113.

Text messages

If you sign up to texts from us, you can reply STOP at any time to unsubscribe. Message and data rates may apply.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.