Terms of service
Last updated: 7 October 2026
1. About us
This website, huskandseedskincare.co.uk, is run by Husk & Seed Ltd, a company registered in England and Wales (company number 11424837), whose address is Unit 3, The Granary, Horton Road, Horton Kirby, Kent DA4 9BN. You can contact us at hello@huskandseedskincare.co.uk or on 01322 861853.
These terms apply when you use our website and buy from us. Please read them before you place an order. If you're a consumer, nothing in these terms affects your statutory rights.
2. Our products
Our skincare is handmade in small batches, so colour, scent and texture can vary slightly from batch to batch and from the photos on our website. Full ingredients are listed on every product page. Our products are cosmetics, not medicines, and aren't intended to diagnose, treat or prevent any condition. Please read the ingredients carefully if you have allergies, and patch test any new product before use.
3. Placing an order
When you place an order, we'll email you to confirm we've received it. Our contract with you starts when we email to say your order has been posted. We may decline an order, for example if a product is out of stock, there's an error in the price or description, or we can't deliver to your address. If so, we'll tell you and refund anything you've paid.
4. Prices and payment
All prices are in pounds sterling and include VAT where applicable. Delivery charges are shown at checkout. If we've made an obvious error in a price, we'll contact you before your order is accepted. We take payment when you place your order.
5. Offers, discount codes and free gifts
Only one discount code can be used per order unless we say otherwise. Offers, codes and free gifts are subject to availability and any conditions stated with them, have no cash value, and may be changed or withdrawn at any time without affecting orders already placed.
6. Rewards Club
Rewards Club points have no cash value and can't be exchanged for cash or transferred. Points expire 12 months after they're earned. We may change or end the Rewards Club, including point values, tiers and rewards, with reasonable notice, and may adjust balances if points were awarded by mistake or obtained unfairly.
7. Delivery
Delivery options, costs and timings are set out in our Shipping policy. Your order becomes your responsibility once it has been delivered to the address you gave us.
8. Cancellations, returns and refunds
Your right to cancel, our 30-Day Happy Skin Promise and how to return something are set out in our Refund policy.
9. Our responsibility to you
If we fail to comply with these terms, we're responsible for loss or damage you suffer that is a foreseeable result of our breach, but not for loss or damage that isn't foreseeable. We don't exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights in relation to the products. Our products are for personal, non-commercial use, and we aren't liable to you for any business losses.
10. Using our website
We try to keep our website accurate and available, but we can't guarantee it will always be error-free or uninterrupted. Please don't misuse it, for example by introducing viruses or trying to gain unauthorised access. All content on our website, including text, photographs and our logo, belongs to us or our licensors and may not be copied without our permission.
11. Reviews and content you send us
If you post a review or send us photos, you confirm they're genuine and your own, and you give us permission to use them on our website, emails and social media. We may remove content that is offensive, unlawful or misleading.
12. Your information
We use your personal information as set out in our Privacy policy.
13. Changes to these terms
We may update these terms from time to time. The terms that apply to your order are the ones on our website when you placed it.
14. Law and disputes
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you have a complaint, please contact us first and we'll do our best to put things right.