Refund policy

Last updated: 7 October 2026

We want you to love your skincare. This policy explains your options if something isn't right. It doesn't affect your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Damaged, faulty or incorrect items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email hello@huskandseedskincare.co.uk with your order number and a photo or two, and we'll put it right. Under the Consumer Rights Act 2015 you're entitled to a full refund for faulty goods if you tell us within 30 days of delivery, or a repair or replacement after that. You won't need to pay any postage.

Changing your mind: your 14-day right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your order for any reason within 14 days of the day you receive it. Just tell us by email within that time. You then have a further 14 days to send the items back to us.

Because our products are skincare, we can only accept change-of-mind returns of items that are unused, unopened and still sealed, for health protection and hygiene reasons. Return postage is paid by you. Once we've received the items, we'll refund the price you paid, including the cost of standard delivery (if you chose a more expensive delivery option, we'll refund the standard rate only). We'll refund you within 14 days of receiving the items back.

Our 30-Day Happy Skin Promise

On top of your legal rights, if a full-size product doesn't suit your skin, get in touch within 30 days of delivery. Send it back to us at least 80% full and we'll give you a refund (not including the original delivery cost) or store credit, whichever you prefer.

• The Happy Skin Promise covers full-size products only. It doesn't include the Discovery Set, sample sets, gift sets, minis or gift cards.
• Return postage is paid by you.
• If a free gift came with your order and isn't returned, we may deduct its value from your refund.

Exchanges

The quickest way to swap something is to return the original item and place a new order for the one you'd like. We can't exchange products that have been used, but the Happy Skin Promise may still cover you.

Gift cards

Gift cards can't be returned or exchanged for cash, except where the law requires it.

How to return something

Please email hello@huskandseedskincare.co.uk before sending anything back so we can confirm the details. Then post your return to:

Husk & Seed Skincare
Unit 3, The Granary
Horton Road
Horton Kirby
Kent DA4 9BN

Please include your name, email address and order number. We recommend using a tracked service, as we can't be responsible for returns that don't reach us.

Refunds

We'll let you know when your return has arrived and been checked. Refunds go back to your original payment method. Your bank may take a few working days to show the refund in your account.

Contact us

Husk & Seed Ltd (company number 11424837), Unit 3, The Granary, Horton Road, Horton Kirby, Kent DA4 9BN. Email hello@huskandseedskincare.co.uk or call 01322 861853.