Beautiful
30-Day Happy Skin PromiseRefund or store credit on full sizes
Trying new skincare takes a little trust, especially when your skin has been unpredictable. So here's our Happy Skin Promise in return: if a full-size product isn't right for you or your skin, you have 30 days from delivery to send it back for a refund or store credit, whichever you'd prefer.
How it works
- Email us at hello@huskandseedskincare.co.uk within 30 days of your order arriving, with your order number and a quick note on how you got on. We'll reply with everything you need.
- Post the product back to us with at least 80% left in the jar or bottle. A couple of weeks is plenty of time to know how your skin feels about something.
- If a free gift came with your order, pop it in the parcel too, otherwise its value may come off your refund.
- Return postage is paid by you, so we'd recommend a tracked service.
- Once it reaches our studio in Kent, we'll refund what you paid (minus the original delivery charge) or give you store credit instead.
Not included
- Minis and travel sizes
- Sample sets
- The Discovery Set
- Gifts and gift sets
These little sizes and gifts are our try-before-you-commit option, so they sit outside the promise. The Happy Skin Promise is in addition to your statutory rights.
Delivery & ReturnsFree UK delivery over £60
Delivery
Everything is handmade in small batches and packed by us in Kent. Most orders are posted the same working day, and you'll get a tracking number by email as soon as yours is on its way.
UK orders over £60 (Royal Mail Tracked 48)Free
UK orders under £60 (Royal Mail Tracked 48)£3.95
Need it quickly? Royal Mail Special Delivery, guaranteed by 1pm (order by midday, Mon–Fri)£10.00
Channel Islands & Isle of Man (free over £60)£3.95
We currently deliver to the UK, the Channel Islands and the Isle of Man. Tracked 48 usually arrives within 2–3 working days of posting.
Returns
Something not right? If your order arrives damaged, leaking or isn't what you ordered, email hello@huskandseedskincare.co.uk with your order number and a photo, and we'll put it right straight away with a replacement or refund. In this case, return postage is on us.
- Changed your mind about a full-size product? Our 30-Day Happy Skin Promise has you covered, see above for how it works.
- Unopened and unused? You can cancel and return it within 14 days of delivery for a refund. For hygiene reasons, we can only accept these back if the seal is unbroken.
- Refunds go back to your original payment method once your return reaches us.
Questions about an order, a return, skincare or our ingredients? Email hello@huskandseedskincare.co.uk. We're a small team and we read every message ourselves.
Your statutory rights are not affected.
30-Day Happy Skin PromiseRefund or store credit on full sizes
Trying new skincare takes a little trust, especially when your skin has been unpredictable. So here's our Happy Skin Promise in return: if a full-size product isn't right for you or your skin, you have 30 days from delivery to send it back for a refund or store credit, whichever you'd prefer.
How it works
- Email us at hello@huskandseedskincare.co.uk within 30 days of your order arriving, with your order number and a quick note on how you got on. We'll reply with everything you need.
- Post the product back to us with at least 80% left in the jar or bottle. A couple of weeks is plenty of time to know how your skin feels about something.
- If a free gift came with your order, pop it in the parcel too, otherwise its value may come off your refund.
- Return postage is paid by you, so we'd recommend a tracked service.
- Once it reaches our studio in Kent, we'll refund what you paid (minus the original delivery charge) or give you store credit instead.
Not included
- Minis and travel sizes
- Sample sets
- The Discovery Set
- Gifts and gift sets
These little sizes and gifts are our try-before-you-commit option, so they sit outside the promise. The Happy Skin Promise is in addition to your statutory rights.
Delivery & ReturnsFree UK delivery over £60
Delivery
Everything is handmade in small batches and packed by us in Kent. Most orders are posted the same working day, and you'll get a tracking number by email as soon as yours is on its way.
UK orders over £60 (Royal Mail Tracked 48)Free
UK orders under £60 (Royal Mail Tracked 48)£3.95
Need it quickly? Royal Mail Special Delivery, guaranteed by 1pm (order by midday, Mon–Fri)£10.00
Channel Islands & Isle of Man (free over £60)£3.95
We currently deliver to the UK, the Channel Islands and the Isle of Man. Tracked 48 usually arrives within 2–3 working days of posting.
Returns
Something not right? If your order arrives damaged, leaking or isn't what you ordered, email hello@huskandseedskincare.co.uk with your order number and a photo, and we'll put it right straight away with a replacement or refund. In this case, return postage is on us.
- Changed your mind about a full-size product? Our 30-Day Happy Skin Promise has you covered, see above for how it works.
- Unopened and unused? You can cancel and return it within 14 days of delivery for a refund. For hygiene reasons, we can only accept these back if the seal is unbroken.
- Refunds go back to your original payment method once your return reaches us.
Questions about an order, a return, skincare or our ingredients? Email hello@huskandseedskincare.co.uk. We're a small team and we read every message ourselves.
Your statutory rights are not affected.
What it's like to shop with us
Reviews of our little store, in our customers' own words.
"The customer service is fantastic! On the few occasions I have chosen to make contact, I received efficient, polite and generous responses. They are a pleasure to deal with!"
— Christie
"Excellent company, customer service and products. I'm loving my new skincare routine and my skin is loving it too. The botanicals are beautiful and I look forward to using the products morning and evening, instead of sometimes feeling I'm too tired to treat myself and my skin."
— Gillian
"It feels like they care about their customers. I received a surprise travel-sized something in my order, which I really appreciated."
— Alexia
2018Started at our kitchen table
8+ YearsOf events, shows and online
7,900+Five-star reviews
Award winningNatural skincare, handmade in Kent
Customer reviews
Tried this product? We would love to hear how it works for your skin.